Coupa Tier 3 Systems Administrator

Coupa Tier 3 Systems Administrator

Job Title: Coupa Tier 3 Systems Administrator
Experience: 8+ Years
Work Mode: Remote – India
Engagement Type: Contract

Job Overview
We are looking for an experienced Coupa Tier 3 Systems Administrator to manage advanced configuration, integrations, troubleshooting, and enterprise-level enhancements across the Coupa platform. The ideal candidate should have strong hands-on experience with Coupa Procurement and related Source-to-Pay modules, enterprise integrations, production support, and system optimization.

The candidate will act as a technical subject matter expert, handling complex issues, leading system enhancements, supporting implementations, and driving platform reliability and process improvements.

Key Responsibilities
1. Coupa Administration & Configuration
Manage advanced configuration and administration across Coupa Procurement, Sourcing, Contract Lifecycle Management (CLM), and Supplier Management.
Translate business requirements into scalable technical and functional solutions.
Support new implementations, global rollouts, system enhancements, and continuous improvement initiatives.
Analyze cross-module dependencies and assess the impact of changes on Procurement, Accounts Payable, Supplier Management, Contracts, and ERP systems.
Troubleshoot complex production issues and perform root-cause analysis to prevent recurrence.

2. Integration & Technical Expertise
Design, support, and optimize Coupa integrations with ERP systems, middleware, identity platforms, supplier systems, payment platforms, and reporting tools.
Work with APIs, file-based interfaces, scheduled data feeds, and data transformation processes.
Develop source-to-target mappings, validation rules, reconciliation processes, and error-handling mechanisms.
Collaborate with internal IT teams, external vendors, and Coupa Support to resolve technical issues.
Maintain data quality, access controls, security standards, and technical documentation.

3. AI, Automation & Process Improvement
Identify opportunities to leverage AI, Generative AI, automation, and agent-based solutions within Source-to-Pay processes.
Evaluate AI use cases, implementation requirements, risks, and governance controls.
Apply knowledge of AI/ML concepts, prompt design, orchestration, and responsible AI practices.
Support the evaluation and implementation of AI-enabled capabilities within Coupa or other procurement platforms.
Recommend improvements to enhance procurement efficiency, user experience, and operational performance.

4. Testing, Release & Production Support

Develop test strategies and lead end-to-end, regression, and user acceptance testing (UAT).
Manage defect tracking, release readiness, deployment planning, and post-implementation stabilization.
Maintain test evidence, configuration records, decision logs, runbooks, and system documentation.
Coordinate production deployments, cutover activities, support coverage, and rollback planning.

5. Project & Stakeholder Management
Serve as a Coupa technical subject matter expert for enterprise projects and Source-to-Pay transformation initiatives.
Lead requirements gathering, fit-gap analysis, solution design, and technical reviews.
Collaborate with Procurement, Finance, IT, vendors, and business stakeholders.
Mentor Tier 1 and Tier 2 administrators and provide technical guidance to improve platform maturity.

6. Change Management & Governance

Track system changes using tools such as Jira and ServiceNow.
Ensure compliance with change management processes, approvals, and documentation requirements.
Prepare change requests, impact assessments, risk mitigation plans, and deployment documentation.
Present proposed changes during Change Advisory Board (CAB) meetings.
Support post-implementation reviews and compliance audits.

Required Skills & Qualifications
Minimum 8+ years of relevant experience, with demonstrated hands-on Coupa administration or implementation experience.
Strong expertise in Coupa Procurement and experience with one or more related modules, such as Sourcing, Contract Lifecycle Management, or Supplier Management.
Strong understanding of Source-to-Pay processes, including procurement, sourcing, supplier management, contracts, invoicing, and accounts payable.
Experience with enterprise integrations, APIs, middleware, file-based interfaces, master data, and access management.
Proven experience in complex production troubleshooting, root-cause analysis, system enhancements, testing, and release management.
Working knowledge of AI/ML and Generative AI concepts, including practical use cases, risks, and responsible implementation.
Experience implementing AI, Generative AI, automation, or agent-based capabilities in Coupa or another enterprise procurement application.
Knowledge of Coupa product capabilities, release management, support processes, and product roadmap.
Strong analytical, problem-solving, communication, and stakeholder-management skills.
Ability to work independently and manage complex technical issues with minimal supervision.

Preferred Skills
Experience with SAP Concur or other financial systems supporting travel, expense, procurement, invoicing, or accounts payable.
Understanding of Coupa integrations with SAP ERP, middleware, identity platforms, and enterprise reporting systems.
Experience supporting global financial-system implementations and integrated Procure-to-Pay processes.

Additional Information
Work Location:Remote – India
Experience Required: 8+ Years
Travel: Occasional travel may be required for project milestones or global collaboration.