Ecosystem Manager – ERP

Job Title: Ecosystem Manager – ERP

Experience: 10+ Years

Employment Type: Contract (C2C)

Work Mode: Remote

Job Description

We are looking for an experienced Ecosystem Manager to oversee and drive the integration of enterprise applications across a diverse and interconnected technology environment. The role focuses on establishing reliable connectivity between ERP platforms, business applications, data solutions, and external partners to enable efficient business operations and deliver successful digital transformation programs.

The Ecosystem Manager acts as a key link between business functions and technology teams, ensuring alignment across integration planning, release management, testing, deployment, and ongoing operational support. The role is instrumental in managing interdependencies across enterprise platforms, maintaining consistent data exchange, minimizing implementation risks, and enabling the successful execution of complex transformation initiatives.

Key Responsibilities

Enterprise Integration Management

- Direct integration activities across ERP platforms and associated enterprise applications to ensure consistent system interoperability and business process continuity.
- Engage with business stakeholders, technology teams, and external vendors to establish integration priorities, define technical and functional requirements, and coordinate implementation activities.
- Oversee interface design and development, system connectivity, and integration preparedness throughout the project delivery lifecycle.
- Act as the central coordinator for integration-related activities, facilitating collaboration and timely decision-making across business and technical teams.
- Identify, evaluate, and manage dependencies between interconnected applications to minimize disruptions and ensure smooth execution of end-to-end business processes.

Release, Testing, and Deployment Coordination

- Manage application and integration readiness across system integration testing, user acceptance testing, production releases, deployment execution, and post-implementation support.
- Ensure the availability and readiness of system connectivity, test data, and technical environments before testing cycles and production deployments begin.
- Establish and oversee testing approaches, including integration testing, validation procedures, and smoke testing, to verify system stability and readiness.
- Coordinate the consistency and exchange of master and transactional data across applications to meet testing requirements and support business operations.
- Proactively evaluate cross-application dependencies, release risks, and potential implementation challenges, ensuring appropriate mitigation measures are established and tracked.
- Maintain integrated environment and deployment schedules, identifying resource constraints, release conflicts, technical dependencies, and potential impacts on business operations.

Operational Support and Incident Management

- Coordinate the investigation and resolution of integration-related incidents affecting business processes, testing execution, or live production environments.
- Drive root cause analysis in collaboration with internal technology teams and external service providers, ensuring corrective and preventive actions are implemented effectively.
- Review integration performance and service trends, identifying improvement opportunities to enhance platform availability, system reliability, and operational efficiency.

Budget and Resource Management

- Prepare and administer annual budgets covering integration delivery, ecosystem management, and related operational activities.
- Evaluate actual expenditure against approved financial plans, identify budget deviations and emerging risks, and recommend appropriate cost optimization measures.
- Forecast resource requirements and coordinate capacity allocation for major releases, testing programs, deployment milestones, and post-go-live stabilization and support.

Qualifications

Required

- Bachelor's degree in Information Technology, Business, Supply Chain, Engineering, or a related discipline.
- 10+ years of professional experience in enterprise application management, ERP ecosystems, or large-scale systems integration and transformation initiatives.
- Demonstrated expertise in ERP solutions and the integration of enterprise applications across complex technology environments.
- Working knowledge of enterprise integration architecture and technologies, including APIs, middleware, cloud services, and data exchange protocols.
- Proven experience coordinating enterprise software releases, end-to-end testing activities, and complex deployment programs.
- Strong understanding of data governance, data quality, and synchronization across multiple interconnected systems.
- Demonstrated ability to coordinate complex initiatives involving diverse stakeholders, third-party providers, and multiple technology platforms.
- Excellent interpersonal, communication, collaboration, and senior stakeholder engagement skills.

Preferred

- Experience with enterprise platforms such as SAP S/4HANA, SAP ECC, Oracle, Salesforce, OMP, or comparable business application solutions.
- Familiarity with integration technologies and platforms, including SAP BTP, AWS, EDI, API management, and middleware solutions.
- Prior involvement in enterprise digital transformation, ERP implementation, or application modernization initiatives.
- Experience within supply chain, manufacturing, healthcare, or life sciences sectors.

What You'll Bring

- Strong stakeholder leadership and influencing capabilities, with the ability to build alignment across complex, matrix-based organizational structures.
- The ability to connect strategic objectives with practical execution, ensuring plans translate into measurable delivery outcomes.
- A solution-oriented approach to addressing challenges, improving processes, and driving continuous operational enhancement.
- The capability to navigate interconnected technology environments, manage competing priorities, and deliver measurable business value while maintaining operational stability and excellence.