Oct 06, 2026
IT Infrastructure
Hybrid
5 - 8 Years
Job Description
Position Overview
We are seeking an experienced Knowledge Manager with 5+ years of experience to develop, maintain and mature enterprise knowledge assets that improve service delivery, decision-making and operational efficiency across state agencies.
The ideal candidate will have strong expertise in knowledge management, information analysis, taxonomy and metadata development, enterprise content management and stakeholder engagement.
Key Responsibilities
• Develop, organize, maintain and disseminate enterprise knowledge assets.
• Research, analyze and validate information using digital, print and traditional research methods.
• Develop taxonomies, metadata schemas and content classification strategies.
• Integrate knowledge frameworks with intranets, portals, databases and ITSM platforms.
• Support enterprise content database integration across multiple database and content management technologies.
• Apply archiving, cataloging and information retention methodologies.
• Gather requirements and engage stakeholders to understand organizational knowledge needs.
• Deliver knowledge management solutions aligned with business and operational requirements.
• Translate technical concepts into clear and actionable business language.
• Support effective knowledge sharing across staff, partners and stakeholders.
• Apply project management fundamentals to knowledge management initiatives.
• Ensure knowledge practices align with applicable state and federal data, privacy and copyright regulations.
• Provide strong customer service and support public-sector service delivery objectives.
Required Qualifications
• 5+ years of experience in knowledge management or a related field.
• Advanced skills in research, information analysis and information validation.
• Experience developing taxonomies, metadata schemas and content classification strategies.
• Hands-on experience integrating knowledge frameworks with intranets, portals, databases or ITSM platforms.
• Experience with enterprise content database integration and multiple database or content management technologies.
• Knowledge of archiving, cataloging and retention methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts into clear business language.
• Demonstrated ability to gather requirements, engage stakeholders and deliver solutions aligned with organizational needs.
• Strong customer service orientation and familiarity with public-sector service delivery best practices.
• Understanding of project management fundamentals.
• Knowledge of applicable state and federal data, privacy and copyright regulations.
We are seeking an experienced Knowledge Manager with 5+ years of experience to develop, maintain and mature enterprise knowledge assets that improve service delivery, decision-making and operational efficiency across state agencies.
The ideal candidate will have strong expertise in knowledge management, information analysis, taxonomy and metadata development, enterprise content management and stakeholder engagement.
Key Responsibilities
• Develop, organize, maintain and disseminate enterprise knowledge assets.
• Research, analyze and validate information using digital, print and traditional research methods.
• Develop taxonomies, metadata schemas and content classification strategies.
• Integrate knowledge frameworks with intranets, portals, databases and ITSM platforms.
• Support enterprise content database integration across multiple database and content management technologies.
• Apply archiving, cataloging and information retention methodologies.
• Gather requirements and engage stakeholders to understand organizational knowledge needs.
• Deliver knowledge management solutions aligned with business and operational requirements.
• Translate technical concepts into clear and actionable business language.
• Support effective knowledge sharing across staff, partners and stakeholders.
• Apply project management fundamentals to knowledge management initiatives.
• Ensure knowledge practices align with applicable state and federal data, privacy and copyright regulations.
• Provide strong customer service and support public-sector service delivery objectives.
Required Qualifications
• 5+ years of experience in knowledge management or a related field.
• Advanced skills in research, information analysis and information validation.
• Experience developing taxonomies, metadata schemas and content classification strategies.
• Hands-on experience integrating knowledge frameworks with intranets, portals, databases or ITSM platforms.
• Experience with enterprise content database integration and multiple database or content management technologies.
• Knowledge of archiving, cataloging and retention methodologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts into clear business language.
• Demonstrated ability to gather requirements, engage stakeholders and deliver solutions aligned with organizational needs.
• Strong customer service orientation and familiarity with public-sector service delivery best practices.
• Understanding of project management fundamentals.
• Knowledge of applicable state and federal data, privacy and copyright regulations.
Job Overview
Location
Raleigh, North Carolina, United States
Job Type
Contract
Key Skills
Hands-on experience integrating knowledge frameworks with intranets, portals, databases or ITSM platforms. • Experience with enterprise content database integration and multiple database or content management technologies. • Knowledge of archiving, cataloging and retention methodologies. • Strong analytical and problem-solving skills. • Excellent written and verbal communication skills. • Ability to translate technical concepts into clear business language. • Demonstrated ability to gather requirements, engage stakeholders and deliver solutions aligned with organizational needs. • Strong customer service orientation and familiarity with public-sector service delivery best practices.